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Terms & Conditions

Last updated: 21 July 2025
 

By booking an appointment with Radiant Face Clinic, you agree to the terms and conditions outlined below. These terms are designed to ensure a smooth and professional experience for all clients.

  1. Appointments

  • Appointments can be made online, in person, or via email.

  • Please arrive on time. Late arrivals may result in a shorter treatment or cancellation if it impacts the next client.

  • If you are more than 10 minutes late without notice, your appointment may be marked as a no-show.

  1. Deposits & Payments

  • A deposit may be required to secure certain appointments. This will be confirmed at the time of booking.

  • All deposits are non-refundable, unless cancelled with at least 24 hours’ notice.

  • Full payment is due at the end of each appointment. We accept cash and major debit/credit cards.

  1. Cancellations & No-Shows

  • Please give at least 24 hours’ notice to cancel or reschedule.

  • Cancellations with less than 24 hours’ notice may result in the loss of your deposit or a cancellation fee.

  • No-shows may be charged the full treatment cost and may be required to pay in advance for future bookings.

  1. Refunds & Returns

  • We do not offer refunds for completed treatments. If you are unhappy, please speak to us within 48 hours so we can address your concerns.

  • Reactions to treatments must be reported immediately.

  • Any retail products must be returned within 14 days, unopened and unused, with proof of purchase.

  1. Health & Suitability

  • Please inform us of any allergies, skin sensitivities, medical conditions, or recent procedures before your treatment.

  • Certain treatments may not be suitable for pregnant women or clients with specific health concerns.

  • We reserve the right to refuse or adapt treatments for your safety.

  1. Liability

  • We take great care to ensure our treatments are delivered safely and professionally.

  • However, Radiant Face Clinic is not liable for any adverse reactions unless caused by negligence.

  • Clients must follow all aftercare advice provided.

  1. Right to Refuse Service
    We reserve the right to refuse service if a client is:

  • Abusive or disrespectful

  • Under the influence of drugs or alcohol

  • Has a condition that makes the treatment unsafe

  1. Privacy
    All client information is kept strictly confidential and used only for treatment, appointment, and communication purposes. For more details, please see our Privacy Policy.

  2. Changes to Terms
    Radiant Face Clinic reserves the right to update these terms and conditions at any time. Changes will be published on our website and available in the clinic.

Contact Details:
Radiant Face Clinic
16 High St, Billericay CM12 9BQ
radiantfaceclinic@gmail.com

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